Shipping policy

Shipping Policy

Last updated: 17 January 2026

Thank you for shopping with Own Way. This Shipping Policy outlines how orders are processed, shipped, and delivered. By placing an order with us, you agree to the terms below.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing time does not include shipping or delivery time.

2. Shipping Locations

We currently ship to:

Malaysia (Domestic Shipping)
Selected international destinations (subject to availability)

If your location is not available at checkout, please contact us before placing an order.

3. Shipping Methods & Delivery Time

Delivery times are estimates and may vary depending on location, courier service, and external factors.

West Malaysia: 1–3 business days
East Malaysia: 5–7 business days
International Shipping: 7–21 business days (depending on destination)

Delivery delays caused by couriers, customs clearance, weather conditions, or other unforeseen circumstances are beyond our control.

4. Shipping Fees

Shipping fees are calculated at checkout based on delivery address, package weight, and courier rates.
Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation message with tracking details (where available).

Please allow some time for tracking information to be updated by the courier.

6. Incorrect Address & Failed Delivery

Please ensure that your shipping address and contact details are accurate at checkout.

We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.
Additional shipping charges may apply for re-delivery caused by address errors or unsuccessful delivery attempts.

7. Lost, Damaged, or Delayed Shipments

Risk of loss or damage passes to the customer once the order is handed over to the courier, unless otherwise required by law.
If your order arrives damaged, please contact us within 48 hours of receipt with clear photos or videos.
For lost shipments, we will assist in liaising with the courier, but resolution depends on the courier’s investigation outcome.